Our guarantee to you…
You will love your order or we will give you a credit for the full amount!*
This satisfaction guarantee shows how confident we are in the quality of our products, if you are unhappy with your order for any reason, we will give you a credit for the full price*.
*credit is for the product price and excludes delivery cost.
If you wish to discuss why you are unhappy and claim your credit please email us.
Satisfaction Guarantee Terms and Conditions
- You must contact us within 7 days of receipt of your order to qualify for the credit.
- You may be required to return the item in order to qualify for the credit.
- Credits are not transferable.
- Credits will not be exchanged for cash under any circumstances.
- Credits can only be issued to the original purchaser
- Credits are not automatically issued and may be refused
- If a credit has been refused, you have the right to appeal the decision by writing to The Studio within 30 days of the original request.
- You may be asked to provide proof to support your grievance in the form of photographs or video
- The Studio will not issue credits for Delivery or any other costs.
- If you are asked to return the item, The Studio will not pay for return postage unless it has been agreed prior to the item being returned.
- You must have an account in order to receive your credit.
You can request further information at any time via any of the methods on our contact page.